1. Introduction
This Privacy Policy explains how Zeno (“we”, “us”, “our”) collects, uses, and protects information when you use our file manager application and related services (the “Service”). Zeno uses artificial intelligence (“AI”) features to help you organize, search, and manage your files more efficiently.
2. Information We Collect
2.1 Device & technical information
We may collect technical information such as:
- Device type, operating system, and version
- App version and basic configuration data
- Language, time zone, and general location (country or region)
- Crash logs, performance data, and diagnostic information
2.2 File & storage information
Because Zeno is a file manager, it requires access to your device storage or connected cloud storage (where applicable). Depending on your permissions and usage, we may process:
- File names, paths, and metadata (size, type, creation dates)
- Folder structures and organization patterns
- Content of files only when necessary to provide specific AI features (for example, content-based search, categorization, or summaries), as allowed by your operating system permissions and settings.
Where possible, Zeno processes file content locally on your device. If external processing is required, we will clearly indicate this in the app and use secure connections.
2.3 Usage information
We may collect information about how you use Zeno, such as:
- Features you interact with and how often you use them
- Search queries and commands provided to the AI features
- Interaction events (e.g., file opened, moved, renamed)
2.4 Contact & support information
If you contact us for support or feedback, we may collect your email address, name, and the content of your messages.
3. How We Use Your Information
We use the information we collect for purposes such as:
- Providing and operating the file manager and AI features
- Improving search, categorization, and file recommendations
- Diagnosing technical issues and ensuring app stability
- Analyzing usage patterns to improve the user experience
- Responding to support requests and user feedback
- Complying with legal obligations and enforcing our Terms
3.1 AI processing and automation
Zeno uses AI models to understand file names, metadata, and sometimes content in order to:
- Suggest file organization and folder structures
- Provide semantic search over your files
- Offer smart filters and recommendations
We design these AI features with privacy in mind and strive to minimize the amount of data sent off-device. If off-device processing is needed, we use encrypted connections and trusted infrastructure or third-party providers.
4. Legal Bases for Processing (EEA/UK users)
If you are located in the European Economic Area or the United Kingdom, we process your personal data under one or more of the following legal bases:
- To perform our contract with you (providing the Service)
- With your consent (where required by law)
- For our legitimate interests (e.g., improving the Service)
- To comply with legal obligations
5. How We Share Your Information
We do not sell your personal data or your file content.
We may share limited information in the following situations:
- Service providers: Third-party vendors that help us with analytics, cloud infrastructure, or AI processing (where applicable), bound by confidentiality and data protection obligations.
- Legal requirements: Where we are required by law, regulation, or legal process to disclose information.
- Business transfers: In connection with a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to appropriate safeguards.
6. Data Storage and Retention
File content is primarily stored on your device or the storage service you connect (e.g., local storage, cloud storage), not on our own servers, unless explicitly stated in the app.
We retain other information for as long as necessary to:
- Provide and maintain the Service
- Comply with our legal obligations
- Resolve disputes and enforce our agreements
We may anonymize or aggregate data so that it no longer identifies you, and use that data for analytics or improvement indefinitely.
7. Data Security
We use reasonable technical and organizational measures designed to protect your information against loss, theft, misuse, and unauthorized access.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
8. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal data, including:
- Accessing a copy of your personal data
- Requesting correction or deletion of your data
- Objecting to or restricting certain processing
- Withdrawing consent where processing is based on consent
You can also manage many aspects of data access directly in your device settings, such as storage permissions for Zeno.
To exercise your rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding.
9. Children’s Privacy
Zeno is not intended for use by children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. International Transfers
Your information may be processed and stored in countries other than the one you reside in. These countries may have data protection laws that are different from those in your country.
Where required, we implement appropriate safeguards to protect your information, such as standard contractual clauses or equivalent mechanisms.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as an in-app message).
Your continued use of the Service after the updated Policy becomes effective means you accept the changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, you can contact us at:
- Email: [email protected]
- Subject line: “Privacy – Zeno”